Patient Services Representative

Job Id: 175074

Patient Services Representative

Key Responsibilities

Patient Registration & Front Desk Support

• Greet and assist patients visitors and guests in a professional and welcoming manner.
• Obtain verify and update patient demographic insurance and financial information in electronic health record (EHR) systems.
• Perform patient check-in and check-out procedures accurately and efficiently.
• Assist patients with completing registration forms consent documents payment agreements and other required paperwork.
• Schedule confirm and reschedule patient appointments as needed.
• Make appointment reminder calls and respond to appointment-related inquiries.

Customer Service & Patient Assistance

• Serve as a primary resource for patients regarding non-clinical questions and concerns.
• Listen attentively to patient needs and provide appropriate guidance and support.
• Escalate patient concerns or complaints to the appropriate medical staff when necessary.
• Deliver exceptional customer service while maintaining professionalism and empathy.

Insurance & Financial Services

• Verify insurance eligibility and benefits.
• Process sliding fee discount applications and related documentation.
• Collect and process payments for services rendered including cash credit and debit card transactions.
• Review patient accounts identify outstanding balances and assist with collection of overdue payments.
• Maintain accurate financial records and balance daily transactions.

Medical Records & Documentation

• Receive process index track and manage medical record requests.
• Ensure timely scanning and filing of documents into patient records.
• Maintain strict compliance with HIPAA regulations and patient confidentiality standards.
• Organize and maintain accurate electronic and physical records.

Administrative Support

• Answer and route incoming phone calls and inquiries.
• Support departmental projects and collaborate with community partners and external organizations as needed.
• Participate as an active team member to improve operational efficiency and patient satisfaction.
• Cross-train and provide support in front desk call center and medical records functions.
• Assist with training team members and supporting special projects when required.

Qualifications

Knowledge of:

• Customer service principles and patient-centered care practices.
• Medical office procedures clinical operations and healthcare administration.
• Electronic health record systems and office software applications.
• Medical terminology and healthcare documentation.
• English grammar spelling and professional communication standards.
• Basic mathematics and financial transaction processing.
• Telephone etiquette and public interaction techniques.

Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to interpret and apply policies procedures and program guidelines.
• Strong attention to detail and accuracy.
• Ability to exercise sound judgment and maintain confidentiality.
• Proven ability to work effectively both independently and as part of a collaborative team.
• Ability to build positive relationships with individuals from diverse cultural ethnic and socioeconomic backgrounds.