Project Technician

Job Id: 174987

Project Technician- We are seeking a highly motivated Project Technician to provide field-based technical support installation maintenance troubleshooting and repair services for electronic equipment and systems. This role serves as a key customer-facing representative and may lead technicians on assigned projects. The ideal candidate possesses strong technical aptitude excellent customer service skills and the ability to work independently in dynamic field environments.

**This position requires extensive travel with approximately 80% of work performed at customer locations throughout various jurisdictions. Must have the ability to travel extensively including out-of-state assignments for periods exceeding three weeks per month. **

Technical Support & Service:

• Perform scheduled and emergency installations inspections maintenance and repairs of electronic equipment.

• Diagnose troubleshoot and resolve hardware and electronic system issues using appropriate testing and diagnostic equipment.

• Replace defective components and verify proper system operation following repairs.

• Provide technical support and assistance to customers and end-users.

• Assist customers with equipment troubleshooting and operational questions.

Project & Field Operations:

• Plan service activities and determine material equipment and replacement part requirements.

• Develop efficient repair strategies and recommend corrective actions.

• Communicate project status technical issues and resolutions to management.

• Serve as a project lead when assigned coordinating activities and representing the team to customers and management.

• Install configure and uninstall software applications on Windows-based computers.

Customer Service:

• Respond professionally to customer inquiries and technical concerns.

• Research technical documentation and manuals to provide accurate solutions.

• Maintain positive customer relationships while delivering high-quality service.

Education & Experience:

• Associate Degree (AA) in Electronics or equivalent technical experience required.

• 1–3 years of experience in field technical support electronics repair or customer service environments.

• Previous experience providing technical support directly to customers.

• Experience leading projects or supervising technicians is preferred.

Technical Skills:

• Basic knowledge of electronics electrical theory and troubleshooting principles.

• Proficiency with Microsoft Outlook Word and Excel.

• Experience with Windows 10 required.

• Familiarity with Windows Server 2008–2019 is a plus.

• Knowledge of company products and systems is advantageous.

Requirements:

• Ability to obtain and maintain gaming licenses and other required jurisdictional certifications.

• Valid driver's license with a clean driving record.

• Ability to travel extensively including out-of-state assignments for periods exceeding three weeks per month.

• Availability to work weekends holidays and overtime as business needs require.

• Strong problem-solving organizational and communication skills.

• Ability to work independently with minimal supervision.

Physical Requirements:

• Ability to stand for extended periods.

• Frequent bending crouching reaching stooping and similar physical activities.

• Ability to lift and carry moderately heavy equipment testing devices and product materials.

• Manual dexterity and full-color vision required to perform technical duties effectively.