Customer Service Representative

Job Id: 175212

Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role you will be the primary point of contact for customers providing exceptional service while supporting daily operations. The ideal candidate is organized detail-oriented and thrives in a fast-paced environment.

You will work closely with internal teams including production warehouse and sales to ensure accurate order processing timely communication and a positive customer experience from start to finish.

Key Responsibilities

Respond to customer inquiries via phone email and in person in a professional and timely manner

Process customer orders returns and service requests accurately

Monitor and track orders while providing updates on shipping delivery and product availability

Resolve customer concerns efficiently and escalate issues when necessary

Maintain accurate customer records documentation and data entry

Coordinate with warehouse and production teams to ensure customer expectations are met

Support sales and operations teams with administrative and clerical tasks as needed

Deliver outstanding customer service through strong communication and problem-solving skills

Assist in improving customer satisfaction and overall operational efficiency

Qualifications

Previous customer service administrative or office support experience preferred

Excellent verbal and written communication skills

Strong organizational skills with attention to detail

Ability to multitask and prioritize in a fast-paced environment

Basic computer proficiency including Microsoft Office and data entry systems

Positive attitude with the ability to work independently and as part of a team

Reliable professional and customer-service driven

What We Offer

Competitive pay

Stable full-time opportunity

Supportive team environment

Opportunity for growth and development